Return & Refund Policy

Shova Elegance — Where Elegance Becomes Your Signature.

1. Our Return Policy

At Shova Elegance, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

2. Eligible Returns or Exchanges

A return or exchange request may be considered if:

• The product arrives damaged or defective.

• You receive an item different from what you ordered.

• You contact us within the stated time and provide clear photos or videos showing the issue.

Items must be unused and returned with their original packaging, where applicable.

3. Non-Returnable Items

For hygiene and product-care reasons, used jewelry and accessories may not be eligible for return or exchange, except where required by applicable law or where the item is defective or incorrect.

4. Refunds

If your return request is approved, we will inform you of the available refund or replacement options.

Refunds, where applicable, will be processed using an agreed payment method. Processing time may vary depending on the payment provider.

5. Order Cancellation

Please contact us as soon as possible if you want to cancel an order. Cancellation may not be possible after the order has been dispatched.

6. Return Shipping

If the item is damaged, defective, or incorrect, please contact us before returning it so we can explain the next steps.

Any return delivery charges will be discussed with the customer in accordance with applicable law and the circumstances of the order.

7. How to Request a Return

To request a return, exchange, or refund, contact us with:

• Your order details

• Your name and phone number

• A description of the issue

• Clear photos or videos, if applicable

WhatsApp: 01836594824

We will review your request and guide you through the next steps.

Thank you for shopping with Shova Elegance.

Shova Elegance — Where Elegance Becomes Your Signature.